support
Need help with Original? We're happy to help — usually within a day.
hi@original.me — questions, bugs, feature requests, refunds.
in the app
Help ▸ Send Feedback sends us a message (with optional diagnostics) right from Original.
common questions
- Is it free? Reading your notes and editing local markdown folders are free. Two-way write-back is Original Pro — a one-time purchase, no subscription.
- Do my notes leave my Mac? No. Original runs locally — no account, no cloud, no tracking.
- How do refunds work? Purchases go through Apple; request a refund at reportaproblem.apple.com, or email us and we'll help.